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At our
store, we strive to meet your expectations and ensure your complete
satisfaction with the products you select. However, if for any reason you are
not satisfied with your order, you have the right to return part or all of the
products you purchased and request a replacement with other products.
Please note
the following terms and conditions for returning products:
- The period between the date of
delivery of your order and the date of the return request should not
exceed 14 calendar days. In cases of exceeding this time frame, we reserve
the right to refuse the replacement.
- The packaging should not be
tampered with and should be in its original (factory) condition.
In case of
a return, please follow these steps:
- Pack the product in a larger
box to protect it during shipment.
- Include
a document in the package, stating the way you wish to resolve the
financial obligation if the product is deemed fit for return.
- Ship
the package through the courier agency from which you received your order,
addressed to our returns department.
Please note that the costs of returning the product are at
your expense, unless the product is defective or damaged upon delivery.